90000 |
"Invalid
license code." |
| Explanation: |
The license code you have entered is not valid. |
| |
|
| User response: |
- Ensure that the license code was entered correctly. Copy
and paste the license code from your email to the License
Code field.
- License codes are version specific. Ensure that the software
being installed is the same version as the license code that
you received from Rocket Software.
- If you have an existing evaluation copy installed on your
computer, or an evaluation copy that has expired on your computer,
you must request a new license code. The license code
that was emailed to you at the time of download will not work
in this situation.
|
90001 |
"Expired
license code." |
| Explanation: |
The license code you have entered has
expired. |
| |
|
| User response: |
- License codes are version specific. Ensure that the software
being installed is the same version as the license code received
from Rocket Software.
- If you have an existing evaluation copy installed on your
PC, or an evaluation copy that has expired on your PC, you
must request a new license code. The license code that
was emailed to you at the time of download will not work in
this situation.
- If you are a subscription customer, you may be attempting
to enter a subscription license code that has already expired.
Contact Your System Administrator
to obtain a valid, non-expired license code.
- If the code is not expired, this error may still occur
if the date on the computer has been rolled forward. In this
case the date on the computer must be set to the current date.
|
90002 |
"Invalid
license code. Version mismatch." |
| Explanation: |
The license code you entered is for
a different version of PASSPORT than the one you have installed. |
| |
|
| User response: |
License codes are version specific.
Ensure that the software being installed is the same version as
the license code received from Rocket Software. |
| |
|
90003 |
"Setup
has detected a previously installed subscription license of PASSPORT
PC to Host. To continue, you must enter a valid license code issued
by Rocket Software." |
| Explanation: |
The computer where you are installing
PASSPORT has had a subscription license installed on it before. |
| |
|
| User response: |
- If you are an existing customer, contact your system administrator for
your company's current subscription license code. License
codes are version specific. Ensure that the software being
installed is the same version as the license code received
from Rocket Software.
- If you are evaluating PASSPORT, contact Rocket
Software to request a new license code.
- Ensure that the license code was entered correctly.
Copy and paste the license code from your email to the
License Code field.
|
90004 |
"Setup
has detected a previously installed evaluation copy of PASSPORT
PC to Host. The evaluation has been expired now. Please contact
your Rocket Software sales representative to receive a new extension
code." |
| Explanation: |
The computer where you are installing
PASSPORT has had an evaluation copy of PASSPORT installed on it
before. |
| |
|
| User response: |
- If you are an existing customer, contact your system administrator for
your company's current license code. License codes are version
specific. Ensure that the software being installed is the
same version as the license code received from Rocket Software.
- If you are evaluating PASSPORT, contact Rocket
Software to request a new license code.
- Ensure that the license code was entered correctly.
Copy and paste the license code from your email to the
License Code field.
|