WEB TO HOST Server Error Messages

16301
Reject request: command
Explanation: General rejection due to PASSPORT Web to Host server exception.
   
User response: Submit a technical support request at http://www.rocketsoftware.com/support.   
Include the error number and the full error text in your request.
   
16302
Exception:
Explanation: General exception or data back from HTTP server is not in the PASSPORT Web to Host format.
   
User response: Submit a technical support request at http://www.rocketsoftware.com/support.
Include the error number and the full error text in your request.
   
16307
Error reading the file: filename
Explanation: The PASSPORT Web to Host client was unable to read the referenced file.
   
User response:
  • Ensure that the file exists.
  • Ensure that you have appropriate permissions to the file.
16308
Error listing files: dirname
Explanation: The PASSPORT Web to Host client was unable to list the files contained in the referenced directory.
   
User response: Ensure that you have at least read permissions for the referenced directory.
   
16310
No (file) name exists in the message.
Explanation: The PASSPORT Web to Host client has sent a message that requires a file name, and the file name was not passed to the server.
   
User response: Submit a technical support request at http://www.rocketsoftware.com/support.
Include the error number and the full error text in your request.
   
16320
Error creating the macro index file.
Explanation: The PASSPORT Web to Host client was unable to create the macro index file.
   
User response: Ensure that you have write permissions for the Eclient/SessionEmulationType/Macros directory.
   
16321
Error reading the user index file.
Explanation: The PASSPORT Web to Host client was unable to read the user index file.
   
User response: Ensure that you have at least read permissions to the Eclient/Users directory.
   
16325
No file extension in the message.
Explanation: The PASSPORT Web to Host client has sent a message referencing a file that does not include a file extension.
   
User response: Submit a technical support request at http://www.rocketsoftware.com/support.
Include the error number and the full error text in your request.
   
16326
No section name in the message.
Explanation: The PASSPORT Web to Host client has sent a message that does not include the required section name.
   
User response: Submit a technical support request at http://www.rocketsoftware.com/support.
Include the error number and the full error text in your request.
   
16327
No client IP in the message.
Explanation: The PASSPORT Web to Host client has sent a message that does not include the required client IP.
   
User response: Submit a technical support request at http://www.rocketsoftware.com/support.
Include the error number and the full error text in your request.
   
16380
The number of PASSPORT Web to Host licenses has been exceeded.
Please try again later or contact your site administrator.
Explanation: There are no more licenses available on the PASSPORT Web to Host server.
   
User response: You must wait until an existing license is released, or contact your site administrator so they can manually release a license for you.
   
16381
Cannot launch PASSPORT Web to Host session: license_error
Please contact your site administrator.
Explanation: Possible license errors include:
  • No license code
  • Invalid license code
  • Expired license code
  • License file is invalid
  • License file cannot be found
  • License file is read-only
User response:
  • Ensure that the license file exists and is not marked as read only.
  • Ensure that the license code is valid and is not expired.
  • Refer to the following knowledge base article for more information.
16390
Post Keep Alive: No license available.
Please contact your site administrator.
Explanation: There are no more licenses available on the PASSPORT Web to Host server. PASSPORT Web to Host uses a Metering Timer Interval. Each PASSPORT Web to Host client sends a request to the PASSPORT Web to Host server component at each metering timer interval. This request is made to ensure that the client is licensed to use the software. This error indicates that there were no licenses available when this request was sent.
   
User response: Disconnect and reconnect your PASSPORT Web to Host session.
When you reconnect, if you receive an error that the number of licenses has been exceeded, you must wait until an existing license has been released, or contact your site administrator so they can manually release a license for you.
   
16391
Post Keep Alive: <license_error>
Please contact your site administrator.
Explanation: Possible license errors include:
  • No license code
  • Invalid license code
  • Expired license code
  • License file is invalid
  • License file cannot be found
  • License file is read-only
User response:
  • Ensure that the license file exists and is not marked as read only.
  • Ensure that the license code is valid and is not expired.
  • Refer to the following knowledge base article for more information.